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why the remote is always disconnecting so i have to fix and connect it everyday

abellaj
Community Specialist
Community Specialist

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Original Poster:raga

connecting it everyday!

1 REPLY 1

abellaj
Community Specialist
Community Specialist
Hello, thanks for taking the time to post your issue.
 
Use 2 fresh AAA alkaline batteries. Make sure they are both laid into the back of remote in the SAME direction per instruction inside one of the battery bays.
 
Double-check your Chromecast device is plugged into a TV HDMI port not labeled as ARC or DVI and all power cord connections are secure from Chromecast device to its power adapter that should be powered at a wall outlet, not in a USB port.
 
When the power adapter is plugged into an unswitched wall outlet, is the LED solid white on the Chromecast device?
 
The LED tells you the current status of your remote.  Learn about other LED states.
 
How to factory reset your Chromecast voice remote
 
From: James M.
(Platinum Product Expert)