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Google home can't pair the Philips Hue Bulb after switching it off

Gabetsang
Community Member

I successfully paired the Philips Hue bulb. However, after I switched it off once, Google home can't pair the Philips Hue Bulb again. Please help.

1 ACCEPTED SOLUTION

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS
 

View solution in original post

10 REPLIES 10

Ashepherdson
Gold Product Expert
Gold Product Expert

Why would you need to re pair it if you just turned it off?  With my hue bulbs if I turn off the light switch they are connected to, I just turn it back on and within a few seconds they are reconnected ready to go. 

 

Thanks. I repair it because there is no response while I use the Google home after I switched it on and off several times.

sammywise
Community Member

Same problem. I have almost 50 hues lights. They are all synced with Google Home, and have been for a very long time. Today, I cannot control the Hues lights with the Google Home App or with Google Assistant voice commands over any google home device. I can see the lights in the app, but there is an error message everytime I attempt to turn them on or off. I have tried to resync my Philip's Hues account and I get the error message, "Could not reach philips hue. Please try again." All of the lights can be controlled through the Philips Hues App without issue. They just cannot be controlled through Google. Other non-Philips Hue devices work as normal through the Google Home App. It seems to be a specific problem between Google and Philips.

Thanks for sharing. The Philips Hue stops syn w google home again. I reset the bulb more than 10 times and it doesn't work.

Crackers
Community Member

I had this issue yesterday and rebooting my Phillips Hue Bridge/Hub resolved it.

Thanks, I did reset the bulb but it does not work last night.

Can you reset your router, as well as the hue hub, and see if this fixes the issue? 

I successfully paired the Philips Bulb and Google nest mini with the following process:

1. Reset the bulb to factory setting. (don't pair it with Philips Hue app)
2. Add the device in Google Home.
I believe I reset the Philips Hue Bulb by Philips Apps (BT), and I used the Philips Apps (BT) paired the bulb. I think the bulb could not link to Google Home after I paired with Philips Apps (BT).

Thanks for your help.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to see if we still needed help on this. Shoutout and huge thank you to Ashepherdson for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS
 

View solution in original post