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Issues with Cync not linking to Home

BRuosch
Community Member

I'm having issues with my light bulbs. They were working but I had to reset one and now I can't link Cync to the Home app at all. When I enter my credentials and hit sign in nothing happens. It doesn't even attempt to connect. They work fine with the Cync app and they were working with the Home app but now nothing.

7 REPLIES 7

Aiden1
Silver Product Expert
Silver Product Expert

I have the exact same issue, everything is just dead in the water.  I cannot even unlink properly as the devices have left behind ghosts of themselves.  I'm probably going to have to contact GE's support by phone to find out what's going on.

They should at least be able to tell us what's going on with the integration with Google.

BRuosch
Community Member

It's been frustrating to say the least. Playing the reset and relearn game got old real quick. 

ATLJeff
Community Member

I’m with you both. I even find that, when adding new plugs to the Cync app, I usually have to kill and restart the app in order for it to find my home Wi-Fi network. 

Bruosch, I’ve only found that a complete unlink and then re-link of Cync to Home will work in the situation you describe above, as you say. Hoping all this is just app glitches that need to be patched, with our feedback.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
​​​​​​​Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS