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Old deleted Kasa devices still show up on Google Home

ccmulder
Community Member

So I had to delete and re-add some devices on Kasa.  I unlinked and re-linked Kasa and set up the devices.  However half a dozen or so old devices no longer existing in the Kasa app still show up in Google home.  How do I delete them?  Unlinking the Kasa account won't work because the choice to unlink does not work for these devices.

11 REPLIES 11

MotoringMariah
Community Member

ccmulder,

          I have the same problem and asked in a previous posting about how to delete old devices and never got a reply.   Garrett is the Forum moderator and maybe he'll go ask engineering about this but I doubt it.   When I started my transition to Google Home Automation I purchased several vendors switches, outlets, sockets and installed their respective apps on my phone and linked them all to my GHA account.    After playing with them a couple of months I discovered the Tuya Smart Life App is the best AND it can setup and control the other two vendors devices.    So I deleted those devices from the other apps, removed the apps from my phone, and re-linked them with Smart Home.   Now I have old devices that appear in my rooms and routines that I can't delete.  I un-linked those other two vendor/apps in GHA but the devices still show.  IDK for sure but I suspect if GHA can't communicate with them for a week or two they will age out.  One of my first devices that I setup and later changed has eventually disappeared.   To make it easier to identify what are the old devices I label all of the them Delete Me so as not confuse them with the newly configured devices for the same room/purpose:

Example my Dining Room, yesterday I removed 3 devices from Gosund App and added them back via Smart Life.  I can't delete the old instances from GHA but hope they will disappear soon:

Screenshot_20211123-080814_Home.jpg

Another annoyance is these devices stick around in the Routine's list and I get daily alerts about the devices not being available when the routine runs.   Changing them to Delete Me helps identify the missing devices so you don't configure an action that can't execute:

Screenshot_20211123-080916_Google.jpg

Well here is what I did.  I created new home--moved all the devices (except Kasa Devices)  I could to the new home (you can't move the Google Hub or Nest Apps--you have to reinstall those), then deleted the old home and deleted all the Kasa devices from the app.  Its actually fairly easy to create a new home and move stuff over.  And interestingly it also removed those items from the Routine as well.  I had also done what you did-renamed them to Zused1, Zused2, etc. then created a new room called Zused (the Z so it would be at the end of the rooms) so they don't appear in your other rooms.  While you can't delete them you can move them.  That would probably work fine for people who are not **bleep**-retentive but it bothered me having those show up.

In retrospect its probably a GOOD idea to do this because you make so many changes in the home with all these devices that you get "quirky" things happen and so I think creating a new home (essentially starting over) is the trick.

I then reset all the Kasa devices to factory default to remove any vestiges of the old network. The reason being I had named my old network   "network 2g" (obviously I used a different name than network but don't want to post the actual name) with a space and I had read the space in the network name can cause problems/issues.  So I renamed the network to something else then re-added all the Kasa devices to the app and to then linked to Google.  The only difficultyis all the Kasa stuff shows up so when you add something should pull the plugs out and turn off the smart bulbs.  Then when you add a switch all the switches show up with numbers--so you just have to check which switched turned to solid green after its added (i.e.. when Kasa asks for the name of the device).  Then of course add the plugs one by one then the lights you can turn those all on because they dim when they are added so you can tell which one it is.

I think this is an overall good idea to do when you are having these types of "quirks"

And for you obviously you probably don't need to delete the Kasa devices you can just move those over. Its actually a pretty easy and painless process to just move everything to a new home.  For me I had the added problem of Kasa devices disconnecting from the network which is how I ended up with "ghost" devices in the first place.  

Also, its EASY to try just to see if it something you want to do.  Create a new home then try moving one thing there to see how easy it is to do.  You can always just move the item back and delete the new home.  Further, you can probably have the same name. That is name the new home "2" after it and when its all set up delete/leave the original home and then just change the nickname back to the original.  I didn't try that because I didn't want to mess with perhaps it bringing the old home back because the original home you set up you have to "leave" whereas all other homes you add, you can "delete".  I think "leaving" the home deletes its but I didn't want to take any chances and I was fine with the name of the new home I set up.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear that you're still having issues with this MotoringMariah. 

Here are the steps to delete a device from the Google Home app. 

  1. Select the device you want to remove.
  2. On the device screen, tap the Settings icon (the gear) in the upper-right corner. 
  3. Select Remove device and then confirm the removal by choosing Remove.

If there isn't a "Remove device" button, then it may say "Unlink" which is what you'll choose. 
If you're getting an error message beyond that, there is an outside issue happening with the setup of those devices. 

 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

Garrett,

Where in this picture do I find "Remove device"   Upper right corner with three dots only has Help and Feedback as options:

Screenshot_20211201-134023_Home.jpg

I have deleted my Gosund account/app/devices yet this still shows linked to Gosund.  If I click the Unlink from Gosund I get this error:

Screenshot_20211201-134136_Home.jpg

GarrettDS
Community Specialist
Community Specialist

Hey there, 

So as stated above, "If there isn't a "Remove device" button, then it may say "Unlink" which is what you'll choose."

Since the Unlink option isn't working for you either and it's giving you an error message, I'm happy to look into a solution for you on this. 

Would you mind trying this workaround for me to see if it works for you?

 

  1. Create a new household in the Google Home app. 
  2. Move the "dead" or "zombie" devices (in your case the "Delete Me" devices") from the previous Household to the new one.
  3. Then you can delete the new household altogether. 

Please let me know if that works for you. 

 

Best regards, 

Garrett DS

 

Garrett,

      Thanks for offering up a suggestion/idea/solution but it didn't work.  I first created a new home called Delete Me and tried to move several of the devices to this new home and received errors like "Unable to put the device into your home" and "There was a problem communicating with Google".    Pictures below to illustrate what I was seeing for two different devices:

Screenshot_20211201-182955_Home.jpgScreenshot_20211201-183039_Home.jpg

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear that it didn't work. 

Another method to unlink the device from your Google home is to assign the "delete me" device to a specific room using the Home control option from the assistant tab. After your "delete me" device starts showing up in the list of available devices you can easily unlink it from going into the device settings. 

 

Just to double check, these devices aren't a part of any routines, and no other family members have access to them as well correct?

 

I look forward to hearing from you. 

Best regards, 

Garrett DS

MotoringMariah
Community Member

Garrett so how do you delete old devices that have been removed from the configuration/network but still show up in Google Home Automation?   I have 6 devices that I initially configured with Gosund App and linked to GHA.   I discovered I don't need to use the Gosund App and actually prefer the Smart Life App, so I deleted them from Gosund, unlinked Gosund from GHA but they still show up as linked to Gosund.  I named them Delete Me so I'd like to know they are the old devices but how do I delete those devices without having to recreate a whole new home,  link my accounts, recreate my routines etc?

I have two devices still appearing in my Living Room config that I want to delete:

Screenshot_20211201-092006_Home.jpg

When you try to activate the Delete Me's they say Opp's that device is unavailable.   When you click on them they show linked to Gosund but when you click the unlink it says only the owner can do that.   I have unlinked Gosund from GHA so these ghosts need to be manually deleted some how......HOW?

Screenshot_20211201-092204_Google.jpg