Appli nest thermostat learning

[Fuji1]

Bonjour

chez moi absent ne fonctionne plus automatiquement 

apparemment le thermostat fait le job

mais application Nest  sur mon iPhone 

ne le fait pas ? Affiche faux ?

reinitialisé le thermostat, reinstallé l’appli Nest 

plusieurs fois rien n’y fait 

wifi ok, position de mon iPhone Ok

Merci

[JuanCH]

Hi Fuji1, 

Thanks for reaching out to the community! I understand the Home/Away Assist feature no longer works automatically on your Nest app. I appreciate that you reset your Nest thermostat device and reinstalled the Nest app. I know how difficult it is when a feature you rely on, like the 'Home/Away Assist,' stops working. Let's work together to find a solution! To gather some more details, I'd like to ask the following questions:

• What's your Nest thermostat device model? Please check out the following link for your reference: How to tell which Nest thermostat you have
• When did you first notice this inconvenience?
• Do you have multiple devices signed into the same Nest account?

Please let me know if you have any other information; that would be helpful.

Best regards,
Juan