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BBC iplayer on Chromecast with Google TV (HD)

Community Member

Hi all,

Having recently purchased a Chromecast with Google TV (HD) I am having issues with playback on BBC iPlayer. 

During playback the picture lags every 6 seconds or so. This only happens on BBC iPlayer, no other apps. My WiFi signal is shown as 'good' in the Chromecast settings. I own a previous gen chromecast and have never had this problem previously?

Thanks Ian


Community Specialist
Community Specialist

Hi Armstrong21,


Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. You can clear the data and/or cache of the app that experiences the issue, then observe if it will make any changes. Check the steps below for instructions.


Note: You need to re-download any videos that you've already downloaded for offline viewing.

  1. On the phone or tablet, go to Settings and then Device and then Apps and then All.
  2. Scroll down and touch the app that has issues.
  3. Tap Clear data, then tap OK.
  4. Tap Clear cache.


Note: iOS users need to uninstall and reinstall the app in order to clear cache and data.

  1. Hold down the app icon until all the icons shake.
  2. Click Remove App to delete it. 
  3. Go to the App Store to reinstall the app.

Let me know how it goes.




Community Specialist
Community Specialist

Hi there,


Buzzing in — do you still need our help? Don't hesitate to reach back if you do.



Community Specialist
Community Specialist

Hello there,


We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.