Black and green lines

[Ralph2736]

I’m looking for help with my Google Nest Hub (2nd Generation). Here’s the problem:

About three months ago, I stopped using the device because I couldn’t log in. Every time I tried, it would get stuck in an endless update loop, so I wasn’t able to use it.

Now, after three months, I turned it on again and was greeted with a black screen with some green on it. While I’m able to reset the device, the issue persists. It still won’t function properly, and I can’t log in or use it.

Before I stopped using it, the Nest Hub was working perfectly. It hasn’t been dropped or damaged in any way.

Has anyone experienced this before, or does anyone know how to fix it? Any advice would be greatly appreciated!

Need Help with Google Nest Hub (2nd Gen): Stuck in Update and Black Screen Issue

I’m looking for help with my Google Nest Hub (2nd Generation). Here’s the problem:

About three months ago, I stopped using the device because I couldn’t log in. Every time I tried, it would get stuck in an endless update loop, so I wasn’t able to use it.

Now, after three months, I turned it on again and was greeted with a black screen with some green on it. While I’m able to reset the device, the issue persists. It still won’t function properly, and I can’t log in or use it.

Before I stopped using it, the Nest Hub was working perfectly. It hasn’t been dropped or damaged in any way.

Has anyone experienced this before, or does anyone know how to fix it? Any advice would be greatly appreciated!

[moralesvicente]

Hello Ralph2736, 

Thank you for reaching out to the Google Nest Community Forum. I'm sorry to hear that your Google Nest Hub (2nd gen) is not working as expected, specifically because black and green lines are appearing on the display. Don’t worry; it’s a pleasure to assist you. 

I appreciate the detailed information you've provided in this post. To continue offering further support, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Best regards,

Daniel