Camera (battery) connects with hubs inside but not app.

[Dandaman]

I have 2 cameras and 2 hubs.  Both hubs will show both cameras when commanded.  However, I can only get one camera to connect with the app on my android phone.  I've tried reloading it but it says it can't connect.  

[MplsCustomer]

@Dandaman 

Can you see both cameras on the beta website https://home.google.com ?

If so, then it's up to Google Nest to explain why one camera is accessible in the Google Home app, because it must be an issue on the Google Nest servers, or perhaps an issue with Android phones.

[aatienza]

Hey there,

Dandaman, I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks,

Archie

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

[aatienza]

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie