Can’t access cameras

[Mxbenny]

I have had nest for years I can’t access them. Say reset password but never sends me the email and now I’m on here. How do I get my cameras to show on google app

[virnab]

Hi Mxbenny,

Thanks for reaching out to our community.

I’m sorry to hear that you can’t access your cameras through the Google Home app. Thank you for letting us know that it is asking you to reset your password, but you are not getting the email that allows you to enable your password. No worries, help is here.

Before I start providing assistance, I have a few questions for you:

• What is the model of your Nest cameras?
• Have you had access to the Nest app before?
• Are you signed in to the right account?
• Have you checked your spam and junk folder on your email?

Please keep me posted; I will be looking forward to your response.

Best regards,

Virna