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Can you seriously not download video history outside of an event?

Luis5
Community Member

I have the nest floodlight which are not compatible with the nest app. I got the nest aware with 24/7 recording for 10 days saved. How in the world is literally no option to download anything outside of an "event"? What is even the point of 24/7 recording if you can't save anything outside of an event. I see a person walking outside on my yard and because the camera didn't consider this an "event" I tough out of luck.

My understanding is that the nest app has this. And just about any security software has it, because it's such a basic feature. Why even make it incompatible with the nest app if you're not going to get the headcount to implement such a straightforward feature? So many questions. 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Unfortunately, with the new 2021 cams, you cannot download a clip unless it is an event. 

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad