Cast is not working and tv is screening black

[Maruti]

Cast is not working and tv is screening black 

[maedacortez]

Hi Maruti,

Thank you for reaching out. I understand that when you try to cast, it does not work, and the TV screen is black. I am happy to assist you! Before we continue, I need to ask some questions to better understand the situation.

• What model of Chromecast are you using?
• Is the Chromecast firmware updated?
• Are you using an iPhone or an Android device to control Chromecast?
• Is your Google Home app updated?
• Is your mobile device connected to the same WiFi network as your Chromecast?
• How far from the router is the failing Chromecast device?

I will be awaiting your response.

Regards,

Manuel

[mandofernandezs]

Second generation 

[maedacortez]

Hi mandofernandezs,

Thanks for your reply. I have a question: did you recently perform a factory reset on your 2nd generation Google Chromecast?

Regards,

Manuel