Chromecast 4K Google Tv destroyed my tv!!

[CWhiston22]

Has anyone else had this issue? We were excited to get the new chromecast but now we are left with a black screen!!! Can’t figure out what the problem is, tried resetting tv until we googled this issue and it looks like it is common with the new chromecasts. Looks like I’m calling for some help in the morning. 

[JenniferV]

Hello CWhiston22,

Thanks for reaching out and for being a step ahead of us. Let's sort this lout.

Quick question: what's the LED status on your Chromecast with Google TV (4K)? Please plug in the Chromecast with Google TV (4K) on a different HDMI port on your TV. Shutting down the TV completely by turning it off and unplugging from the power outlet might also help.

If the issue persists, plug in your Chromecast with Google TV (4K) into a different TV screen.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hi there,

How's it going? Did the steps help?

Regards,

Jennifer

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Chromecast and we'd be glad to assist you further.
 

Best,

Princess