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Chromecast remote control

Mschampagne
Community Member

Hello. Can someone please contact me to assist in replacing my Chromecast remote control that is no longer working? I'd hate to have to go through Amazon to find a replacement that has a chance of not working properly. If someone in support could please contact me asap while I am sadly unable to use my Chromecast, I'd most greatly appreciate it! 

1 ACCEPTED SOLUTION

Hi Azarco. I was able to speak with a live agent who advised I return it since it was under warranty. Can you tell me if they received it yet? 

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6 REPLIES 6

Cathal_S
Gold Product Expert
Gold Product Expert

Hi there,

Is it the Chromecast with Google TV remote that you are looking to replace?

Google sells these from their online Google Store 

https://store.google.com/product/chromecast_google_tv_voice_remote 

 

Regards,
Cathal

Azarco
Community Specialist
Community Specialist

Hey there,

 

Thanks for the assistance Cathal_S.

 

Mschampagne Before we check your replacement option, try these steps first:

 

  1. Replace the batteries with new ones (1.5 volt AAA batteries).
  2. Remove the Voice Remote’s batteries, and wait for 5 minutes.
  3. Factory reset the Chromecast with Google TV and factory reset the Voice Remote.

Hope this helps!

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey Mschampagne,

 

How's it going with your Chromecast Voice Remote? Did one of the suggested above helps?

 

Best,

Alex

Hi Azarco. I was able to speak with a live agent who advised I return it since it was under warranty. Can you tell me if they received it yet? 

Azarco
Community Specialist
Community Specialist

Hey Mschampagne,

 

Thanks for letting us know. We can't check your replacement status without your information. I'd suggest to reply to the email from our team so that they can check your device status. Also, thanks for updating us — we appreciate it.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey Mschampagne,

 

Since you already contacted our support team, I'll be locking this thread after 24 hours if we won't hear from you. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Kind regards,

Alex