Could not reach Haier uHome account

[Nicolas]

Hello,

Haier uHome connection with Google Home app is not working again.
It must be the worst service ever. 
I don’t know if something can be done from Google’s side as it seems to be a Haier’s issue. But is not possible to get a response from them.

[Juni]

Hi Nicolas,

Thanks for posting here in the Google Nest Community.
 

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. A few things: what is the exact message that you are getting every time you control Haier home using your Google Home app? How about using your Nest speaker? Which Nest speaker? What is the make and model of the phone that you are using?

You can uninstall and reinstall your Google Home app and see if it will make a difference.

Looking forward for your response.

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Best,

Juni

[Dan_A]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Dan

[Nicolas]

Hi, I’m sorry for the delay. 

Here is a screen capture of the message I get, “Something went wrong. Try again”

https://files.fm/u/4j3txpuxz 

I have succesfully linked my Haier account; however, an error message appears right after that.

I’ve been trying from different phones but I get the same message. 

[Nicolas]

Hi, I’m sorry for the delay.

The message I get is “Something when wrong. Try again”

That is right after I succesfully link my Haier accout.

I’ve been trying from different phones but I always get the same error.

[Dan_A]

Hi Nicolas,

That's exactly not the experience we want you to have and let's check this out and find the best solution. A few questions ― what Google Nest device do you have? You mentioned that this is happening right after successfully linking your Haier account to your Google Home app, right? Does that mean your Google Nest devices are working properly? If that's the case, click this link and see the guide for more information and troubleshooting. Don't forget to reboot your router, speakers and your phone. It might help.

Note: the partner themselves manages the URL portal used to link partners in the Google Home app. Issues encountered when linking a partner (home control) should be directed to that home automation partner for support. Partners are expected to support the integration of their products with Google Nest and Home devices.

Keep me posted.

Cheers,

Dan

[Juni]

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

Thanks,

Juni

[Juni]

Hi Nicolas,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

Juni

[Nicolas]

Hello,
I've been trying to solve this issue. It is just so frustrating to keep getting this same problem over and over every month or so.
I did try from an Android phone but the message I get is "could not reach Haier uhome account. Try later"
So, I assume it is a problem with Haier's portal, but their customer service is impossible to reach.

what Google Nest device do you have? - Nest Wifi / Google Home / Home Mini
Does that mean your Google Nest devices are working properly? - Every connected device works perfectly but Haier AC (which used to work)

[Juni]

Hello there,

Thanks for the response. That certainly hasn’t been easy for you, however the third party manages the URL portal used to link partners in the Google Home app. Issues encountered when linking a third party device should be directed to that home automation partner for support. Partners are expected to support the integration of their products with Google Nest and Home devices.

I'll keep this thread open for 3 days and wait for your response, so we'll know if you need further help.

Best,

Juni

[Juni]

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Best,

Juni

[Nicolas]

Hi, I guess there is nothing we can do from this side, it is a problem with the URL portal and Haier should fix it.

Thank you

[Juni]

Hi Nicolas,

Thanks for posting here in the Nest community. I'll be locking this thread in 24 hours. Feel free to reach out again should you have more questions/suggestions - we are here for you.

Thanks,

Juni