Failing and equipment Nest

[S3]

Still waiting for my thermostats. It's winter!

[Jeremyg]

Hi @S3!

Thanks for reaching out to the community. I am sorry that you have not received your Nest thermostat yet, but no need to worry; help is here. Before I proceed, I need to know a few things:

• Is this a new brand of equipment order or a replacement?

I'll be waiting for your response; any additional details you can provide will be helpful.

Best regards,
Jeremy.