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Google Home Mini will not authenticate

JustinCl
Community Member

Hello, after factory reset, my Google Home Mini will not authenticate. The other post about this same issue did not resolve the issue. The device has been reset to original factory condition, but still fails to authenticate.

 

Please help.

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey JustinCl,

 

Thanks for reaching out.

 

Let's figure out what's going on with your device. A few questions: what's the exact message you're getting when setting up your device? Are you using an Android or iOS? If you're using an iOS, give these steps a try:

 

  1. Go to iOS Settings> Wi-Fi.
  2. Connect to the Wi-Fi network that matches the device they're setting up. Look for something like GoogleHomeXXXX.k, GoogleHomeXXXX.o, or GoogleHomeXXXX.p.
  3. Navigate back to the Google Home app. The device should now be detected.
  4. Start setting up your device.

Let us know how it goes.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey JustinCl,

 

I'm just checking in to see if the troubleshooting steps shared help? Let us know by updating this thread and the community will be happy to lend a hand.


Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey JustinCl,

 

Bumping in to make sure that you saw our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Thanks,

Alex