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Google Home lost ability to connect to Philips Hue

CodeMan
Community Member

As of 1/19, Google Home is no longer able to control all Philips Hue lights (Philips Hue Bridge). The Google Home app shows all lights as offline.  All google devices advise unable to connect to Philips Hue. Alexa devices continue to be able to control the lights, without issue. Philips Hue app controls the lights as normal, without issue.  I have reset network & Hue bridge.  I have also submitted this through the Google Home feedback.

Thank you.

1 Recommended Answer

CodeMan
Community Member

I have finally resolved the issue. In Google Home settings/Works With Google, I had to unlink my Philips Hue account which removes all Hue devices from Google Home. Then, relink my Hue account and all Hue devices. 

View Recommended Answer in original post

6 REPLIES 6

TechKayaker
Community Member

I'm having the same issue but not with just Hue. I have both Hue and TP-Link lights at both my NY and FL houses. Some lights are listed in Home but others disappeared at both homes. I've relinked both Hue and TP-Link a few times without any changes. I've even removed Hue totally from Home and without any change. Since this is with both Hue and TP, it's not a Hue issue. It's also interesting that it's in both homes. Everything works correctly from the Hue and TP apps.

Any Updates? I have Phillips WIZ Lights and No change here. 

Population One is Lyfe.

I have all my lights working again. Over the past few days I've tried lots of things. The fix for me was to go into the Hue app and the Google Home app and clear the storage & cache. This removed all the lights from the Home App so I had to put all the lights back into the "Home" and move them to the "Room" but it fixed the problem. I can't be sure if it was the Home or the Hue app that fixed the issue. I wish I did one at a time so I would know which fixed the problem. 

eeismry
Community Member

I am having the same problem since 2 days ago. None of the standard fixes are helping. 

CodeMan
Community Member

I have finally resolved the issue. In Google Home settings/Works With Google, I had to unlink my Philips Hue account which removes all Hue devices from Google Home. Then, relink my Hue account and all Hue devices. 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS