Google Home shows all Lutron RadioRa2 devices offline

[GretchenS]

A week ago, Google Home decided that all Lutron Radiora2 devices were offline. Lutron's app shows them perfectly functioning, Home says they are offline.

I have:

Disconnected/ reconnected the Lutron RadioRa app

Deleted all other users I was previously sharing the Home with

Deleted the Home and created a new one

Unplugged the Lutron hub and RF devices

Rebooted the router

I don't know what to do next. 

Home can see TP-Kasa and Nest, but not Lutron

Any suggestions? 

[GeremiG]

Hi @GretchenS!

Thank you for posting in the community. I'm sorry to hear that your Lutron RadioRA 2 devices are showing offline in the Google Home app, even though they are working in the Lutron app. I appreciate your efforts in taking those steps before. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

• Is your Google Home app updated to the latest version on your mobile device?
• Are you using an Android or iPhone device?
• Have you tried saying "Okay Google, sync my devices" after attempting any of the re-linking steps? This command helps refresh the device list in Google Home.
•  Is your Lutron hub connected to a guest network, or your main home network?

Please keep me posted. I'll be waiting for your response.

Best regards,
Geremi

[GretchenS]

Hi GeremiG, 

• I am using an Android device. My husband is using a different Android device. Both devices show the same issue. 
• My Google Home app is version 3.32.183.1
• I did not use Google assistant. I just tried and it was frustratingly useless and did not do what I expected it to do. 
• My Lutron hub is connected to the same network as my phone, it is the only network in the house. It is a mesh router system, but I can confirm that all devices are operating out of the same hub, so there shouldn't be an issue with that.

[GretchenS]

Any update?

[GretchenS]

Still no luck. Is anyone at Google going to respond? 

[JayStyles]

Same issue. 

[GretchenS]

Spoke with Lutron. This is a known issue. They are working to resolve it. They advise to make no changes until a workaround is in place. Hope this is helpful to others. I am just a homeowner, not affiliated with either Google or Lutron.