Google Home wont connect to new wifi

[Doesntwork1]

Hi! 

I just received a new router and have a new wifi configuration. How can i update everything/ all at once (lights, many rooms, google products, etc.) From the app?

The manual update for each does not work for nest protect, hub etc...

TIA

[MplsCustomer]

@Doesntwork1 

Google Nest does not provide us with an "update everything" option when updating Wi-Fi settings. These are their Help topics:

Nest Protect:
https://support.google.com/googlenest/answer/9234146?hl=en#zippy=%2Cupdate-protects-wi-fi-settings

Other devices:
https://support.google.com/googlenest/answer/10165378?hl=en

For many devices, Google Nest recommends first removing the device from the Google Nest app or Google Home app while still on the old Wi-Fi network, then doing a factory reset, and then reinstalling.  Skipping the first step can cause problems.

In fact, their first recommendation, when getting a new router/modem, is to set the network name (SSID) and password to the same values used on the old router/modem. That's what we did a year ago, and did not have to update any of our devices.

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...

[Doesntwork1]

Hi - thanks for the help. I no longer have the old wifi so ive tried removing all revices and doing a factory reset and still does not work... any alternatives?

[MplsCustomer]

@Doesntwork1 

I don't have any alternatives to suggest. Which devices are failing to reinstall after having been removed from the Google Nest app or the Google Home app? All of them? Have you tried Google Nest's recommendations for each device?  What error(s) you're getting on which devices?

[Azarco]

Hey there,

Thanks for the help MplsCustomer, we appreciate it!

Doesntwork1, checking back in if you're having trouble connecting your devices to your new router. Let us know if you still need our help so that we can provide you additional steps.

Best,

Alex

[Azarco]

Hello Doesntwork1,

I wanted to follow up and see if you are still in need of any help. Let us know by updating this thread and the Community will be happy to lend a hand.

Regards,
Alex

[Azarco]

Hi Doesntwork1,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Thanks,

Alex