cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Hub only shows picture frame when swiping down

gray1961
Community Member

In the morning my hub shows picturesn ok but when you swipe down only the picture frame option is displayed. The clock is displayed fine but shows no temperature just a few squiggly lines.

When I get my phone and open up the home app the temperature is then displayed and them swipe down menus then appear. However in the early hours it then reverts back to not showing the temperature and the only thing available is the photo frame option. Until I get my phone out and open the home app again and this happens daily for at least a couple of weeks.

11 REPLIES 11

snapptikk
Community Member

same as issue kindly fix my also issue as soon as possible

MplsCustomer
Bronze
Bronze

@gray1961 

It looks like you have this same problem that Google Nest has acknowledged but has not yet fixed:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Weather-data-on-2-Nest-Hub-fullscreen-c...

Azarco
Community Specialist
Community Specialist

Hey everyone,

 

Our team is already aware of this and is currently working on a stable fix. I highly suggest sending feedback on your device. Prior to submitting feedback, please ensure "Send device usage data and crash reports to Google" is turned on for the device experiencing the issue. We'll update this thread as soon as we hear an update from our team, we appreciate your patience.

 

Best,

Alex

Muddi
Community Specialist
Community Specialist

Hey folks,

 

I understand this issue has been ongoing for quite some time, and I apologize for the inconvenience it has caused so far. At the moment, our team is still looking into this issue and I have no additional updates to share right now. I’ll continue checking in with the team and updating this thread as soon as I can.

 

Cheers,

Muddi

@Muddi 

If this issue is related to the temperature information that disappeared each night (https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Weather-data-on-2-Nest-Hub-fullscreen-c...), that issue is fixed in Cast Firmware Version: 1.62.312297.

Muddi
Community Specialist
Community Specialist

Hey MplsCustomer,

 

Yes. This one is related to the thread that you've shared. I can confirm that we received an update that a fix is slowly rolling out for this issue, and I wanted to hear some updates from the users on this thread. 

 

To all: Please check the firmware version of your device, and let us know if you still have the same issue after the update.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Checking in to see if anyone is still experiencing the same issue on their Nest Hub? Please update the thread so we can further assist you.

 

Cheers,

Muddi

herutza
Community Member

Hi,

I'm still having this issue 😞 

How can I get the upgrade to fix this issue?

 

Regards,

Robert

Muddi
Community Specialist
Community Specialist

Hey herutza,

 

What is the current firmware version of your device? Also, what country are you located in?

 

Cheers,

Muddi

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni