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Google Nest Doorbell offline

ScHardstone
Community Member

We’ve had the Google nest doorbell for some months now, it has gone offline on occasion but this time I can’t get it back online

15 REPLIES 15

janthadeus
Community Specialist
Community Specialist

Hi ScHardstone,
 

Thanks for visiting the Community. I’m sorry to hear that and for the delayed response. Let’s sort this out — a few questions: do you have a Nest Doorbell (wired) or Nest Doorbell (battery)? What's the status light of your Nest doorbell? How far is your doorbell from the router? Are there any other devices that experience issues with the WiFi? Also, were there any changes to the WiFi network?
 

Here are some troubleshooting steps to try:

 

  • Restart your Nest doorbell.
  1. Locate the reset button at the back of the doorbell.
  2. With a pin, press and hold the button for 5 seconds.
  • Restart your modem or router, unplug it from the power outlet for 1 to 2 minutes then plug it back in.
  • Factory reset your doorbell.
  • Remove your doorbell from the app then add it back.

Let me know how it goes.

 

Thanks,

JT

I removed the doorbell and added it again, it’s working ok now x

janthadeus
Community Specialist
Community Specialist

Hey ScHardstone,

 

Awesome, glad to hear! I appreciate your time in providing the Community the steps that resolved your issue — it's a big help. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

 

Cheers,

JT

ScHardstone
Community Member

Unfortunately it’s gone offline again. It works as a doorbell but doesn’t activate when someone comes up the drive. I’ll have to try and sort it out at the weekend. It’s so annoying x

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Oh no! Thanks for keeping me posted. Sounds like a plan! Let me know if anything comes up.

 

Thanks,

JT

Hi ours has been offline for a few days now @janthadeus we have done the steps above several times and still not back on. Backyard camera and lights are working fine. Only doorbell is offline. It’s battery operated. 

Hey Mariainthepines,

 

We appreciate your efforts here. Let’s have a better look — what’s the status light of your doorbell? 

 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

 

Thanks,

Archie

janthadeus
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Thanks for chiming in, Archie.

 

Best,

JT

I am so sorry, I completely forgot to reply, I’ve just been busy. Yeah it went offline again so I removed it from the home app, factory reset it and just started again. So far so good 

janthadeus
Community Specialist
Community Specialist

Hey there,

 

 no worries. Thanks for updating the Community forum of your resolution. To make sure, do you have other questions or concerns?

 

Mariainthepines,  how's it going? Still need our help?

 

Thanks,

JT

It all seems to be working fine at the mo x

janthadeus
Community Specialist
Community Specialist

Hi Mariainthepines,

 

How's it going? Still need our help?

 

Best,

JT

Ebedia
Community Specialist
Community Specialist

Hello everyone,

 

@Mariainthepines we haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

I appreciate the help, @Jt and Archie.

 

Thanks,
Emerson

janthadeus
Community Specialist
Community Specialist

Hi there,

 

ScHardstone, awesome! Glad to hear!

 

Mariainthepines, I want to check if you still need help. Don't hesitate to reach back if you do.

 

Regards,

JT