06-19-2022 12:40 PM - edited 06-19-2022 12:41 PM
Hello everyone,
Just purchased a new Google Nest Hub 2. Gen, and used it just for an hour before the screen just turned black and no response. Tried to restart and reset with no luck - I have several similar devices and never experienced this happened to them. Any ideas or should I return this one and get a new one?
Thanks in advance!
06-23-2022 08:27 AM
Hey linali,
Sorry to hear about your Google Nest Hub (2nd gen), but thanks for bringing this up. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Cheers,
Muddi
06-26-2022 11:03 AM
Hey linali,
Checking back in — have you had the chance to fill out the form?
Thanks,
Alex
06-26-2022 11:10 AM
Thank you! Done!
06-26-2022 11:13 AM
Actually, although I did fill out the form - I still ended up returning the item.
I tried everything possible and nothing worked. As mentioned, unfortunately the device only worked for an hour the most, so I did not feel to waste more time on it after trying for so long. Never experienced this with any of the other devices, so very sad about this.
06-26-2022 12:10 PM
Hey linali,
To make sure, did you already return your device?
Best,
Alex
06-29-2022 12:19 PM
Hey linali,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Alex
07-02-2022 09:40 AM
Hey linali,
We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Regards,
Alex
06-26-2022 11:09 AM
Thank you!