Google Nest Hub Max - Not able to log in to google

[JeanneM]

I recently purchased a Google Nest Hub Max and although it appears to have my Google profile photo on it - when I try to add an app it requires me to log in.  Then, it won't let me log in.  It says "couldn't sign you in" the browser or app may not be secure.  I have tried so many things but cannot figure it out.  Thoughts?

[LovelyM]

Hi JeanneM, 

Thanks for reaching out. We'd love to help.

Please let me know what apps you are trying to add to your Google Nest Hub Max. Send me a screenshot of the message that you're getting, if you don't mind, so I can take a closer look into this.

I'll be waiting for your response.

Best, 
Lovely

[LovelyM]

Hello JeanneM,

We want to ensure you are good to go. Please reply to this thread if you still need assistance.

Cheers, 
Lovely

[LovelyM]

Hey there, 

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Kind regards,
Lovely