Google Nest Wired (2nd Gen) Formerly Hello Doorbell Camera will not connect

[JBSure]

I just install my google nest doorbell, I went to the google Home App to add the doorbell device and each time I receive the error message " unable to start device pairing Configuration not available.

Do anyone have a suggestion on how t fix this issue.

[MplsCustomer]

@JBSure 

What do you mean by "Google Nest Wired (2nd Gen) Formerly Hello Doorbell Camera"?

The Google Nest Hello Doorbell gets installed in the Google Nest app.  To the best of my knowledge, Google Nest no longer sells it.

The 2nd gen Google Nest Doorbell gets installed in the Google Home app. If this is the doorbell you are trying to install, perhaps you need to contact Support, using the link and instructions in the post below, to get help with that odd configuration error you're getting.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Lance_L]

Hello everyone,

@JBSure, I wanted to check if you still need help with the Nest doorbell. Have you seen MplsCustomer’s response above? If yes, how was it?

Here’s how to check what model of Nest doorbell you have: Technical specs for Nest cameras and doorbells.

Also, below are the guides on how to install different types of Nest doorbells:

• Install Nest Doorbell (battery).
• Install Nest Doorbell (wired).
• Install Nest Doorbell (wired, 2nd gen). 

Let me know if you have any questions.

Thanks for the help, MplsCustomer.

Best,

Lance