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Google home not connected to chrome cast

l0pez
Community Member

Hey.

My Google home is able to find my chromecast. But I can’t connect to it for some reasons.

1 REPLY 1

tajennifer
Community Specialist
Community Specialist

Hi l0pez,

 

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Google Home app, which is not connecting with your Chromecast device, even if the app can find it. Don't worry; help is here. I just need to ask for some information to provide the best solution:

  • What is the exact model of Chromecast that you have? You can check the "Chromecast and Google TV Streamer specifications" article to find out.
  • Are you receiving any error messages during the setup process on the Google Home app?
  • What is the status of the light on your Chromecast device?
  • Have you tried any steps to solve the situation?

Please keep me posted.

 

Best regards,

Jenny