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Google indoor 2nd gen nest cam audio not recording

Community Member

I have an indoor nest cam 2nd generation wired. 

Audio and mic are turned on. 

I upgraded to the paid account so I should have access to everything. 

Events are recording and I can go back and play the clips but there's no audio. I can listen and talk live, and when I do that it records, but it doesn't record audio on recorded events. 

I did all the troubleshooting tips and this is brand new so it never has worked. 

What else can I try?