Google indoor 2nd gen nest cam audio not recording

[Allison1derland]

I have an indoor nest cam 2nd generation wired. 

Audio and mic are turned on. 

I upgraded to the paid account so I should have access to everything. 

Events are recording and I can go back and play the clips but there's no audio. I can listen and talk live, and when I do that it records, but it doesn't record audio on recorded events. 

I did all the troubleshooting tips and this is brand new so it never has worked. 

What else can I try? 

[EmersonB]

Hello Allison1derland,

Thanks for posting here in the Community and for sharing with us your concern. I understand if there's no audio to your recorded events. Let's see what we can do here. It can be that the audio recording of your Nest Camera is disabled.

Give these steps a try:

• Open your Google Home and select your Nest Camera.
• Go to settings> audio> turn on audio recording.

Looking forward to your response.

Regards,

Emerson

[EmersonB]

Hi Allison1derland,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and follow the steps  suggested above? In case you have an update, you know where to find us.

Thanks, 

Emerson

[EmersonB]

Hey Allison1derland,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson