Google nest and Alexa

[kjharp]

Google nest and Alexa are working together when the door bell button has been pushed.  But Alexa will NOT notify me if motion has been detected,  Any suggestions?  

[RXShorty]

Hi @kjharp 

Did you enable the feature after the connection between Google and Alexa? 😊
According to THIS page there are some extra handling required.

[kjharp]

Yes, I have the motion enabled on Alexa as well.  I have turned everything, off and then back on, I have deleted the devices and re-added.  Just no having any luck.  Works great when the doorbell is pressed but not when motion is detected.  I get a google home notification but no Alexa.  

[LovelyM]

Hello everyone, 

@RXShorty, thank you for lending a hand.

@kjharp, a few questions: was this feature working on your Alexa device before? If yes, when did the issue start? What country are you from?

Make sure that your Alexa device is using the latest firmware version. Try to power cycle both your Nest Hello Doorbell and Alexa devices. 

Let me know how it goes.

Best,
Lovely

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni