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Google nest mini won't play stuff on netflix

erinrx
Community Member

Hi, I've got a google nest mini and I've just connected my TV to it. I've been able to turn on netflix through my nest, but when I tell it to play a tv show on netflix, it says "I also need to know which device to use. Try saying that again, and include the device's name." Does anyone have any ideas on how to fix this issue? Would appreciate any suggestions!

4 REPLIES 4

JJsomanytabs
Community Member

You could try setting your "Preferred TV" to your TV via the Google Home app.  That is supposed to work, though I think this feature is a little buggy.  (I'm currently having a different problem, but related to the same feature).

https://support.google.com/googlenest/answer/7532812

Azarco
Community Specialist
Community Specialist

Hey folks,

 

Thanks for the help, JJsomanytabs!

 

erinrx, did you link your Netflix account to your Google Home app? If not, try linking it first using these steps: 

 

  1. Make sure the customer's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
  2. Open the Google Home app.
  3. At the top right, tap the account (the icon with the customer’s initial or profile picture).
  4. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the dropdown arrow > choose another account or Add another account.
  5. Go back to the home screen. At the top left, tap Add > Video.
  6. Choose a video streaming service and tap Link > Link Account.

After linking, you can start playing a TV show or movie with voice commands like "Ok Google, watch Orange is the New Black on TV," all of your next control commands (pause, next, etc.) control that particular TV. You don't need to continue to specify the TV after the viewing session begins. 

 

Hope this helps!

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hi all,

 

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the Community will be happy to lend a hand.


Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hello everyone,

 

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

 

Regards,

Alex