Grid connect devices offline in Google home

[Mouses]

A guy called Aaron posted here about 3 months ago with the same problem I encountered this morning. He didn’t seem to be able to get his problem resolved before the thread was locked, and to be honest I thought that wasn’t helpful at all. 

I just wanted to post here that I woke up this morning to Google assistant telling me that it couldn’t reach Grid Connect and through a couple of mins of trying different things I found that going into Grid Connect Settings in the app for iOS, scrolling to the bottom where there’s Third Party Voice settings, selecting Google assistant and tapping “Re-Login” immediately re-establish the connection in Google assistant. Save me having to uninstall and reinstall over 30 different lights etc.

[Mouses]

@AaronA 

[AaronA]

Thanks for the heads up tried it but no change. it only seems to be the one device that doesn't work. Kudos

[Mouses]

Ah sorry to hear it didn’t work for you. 

[Jake]

Hey there,

Sorry for the late reply. I wanted to follow up and see I could be of any help. Do you mind me asking if you could please provide more details on the issue. Please let me know, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess