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Help with taking ownership of my Home app

aswier38
Community Member

How do I take back control of my Google Home account when my son took control? I own the Google Wifi access points and my son set the system up through the Home app. He now has control over my WiFi, my Google Home app and refuses to let us in to use the WiFi. He locks us out of the WiFi though the app when he is angry. Everything is in my name and I pay the bills but I have no ownership. I need help resetting the home app even though he controls 

 

 

3 REPLIES 3

Dan_A
Community Specialist
Community Specialist

Hi aswier38,

 

That certainly hasn't been easy for you ―  if only your son allows you to be added as a home member then from there you can partially gain control. But an invite is needed, which in this case, is impossible since you want sole ownership and want it back. The only way left is to factory reset your WiFi routers to revert it back to its default and original settings. That way, you can set it back up on your Google Home app under your account.

 

Check out this guide: Factory reset your Wifi deviceSet up Google Wifi and Set up Nest Wifi Pro or Nest Wifi.

 

Keep us posted.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Cheers,

Dan