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How come you can’t cancel Nest subscription

KarenBallantyne
Community Member

How come there’s nowhere to cancel your nest, outdoor camera subscription and there’s no phone numbers that are working to actually speak with someone

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@KarenBallantyne 

Do the instructions on this Help page work?

https://support.google.com/googlenest/answer/9220784

If not, you can try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Unfortunately, Google Nest just does not publish support phone numbers.

Lance_L
Community Specialist
Community Specialist

Hey everyone,

 

@KarenBallantyne, thanks for reaching out to the Community. I wanted to check in and see if you still needed any help. Have you managed to contact our support team as suggested by MplsCustomer’s response above? If yes, how was it? 

 

Also, you can check out this guide to learn more about managing your Nest Aware subscription.

 

On the other hand, if you purchased Nest Aware from one of our partners, contact them for further assistance.

 

Let me know if you have any questions.

 

I appreciate the help, MplsCustomer.

 

All the best,

Lance