08-03-2023 08:37 PM
08-07-2023 08:15 PM
Hello WillyMackIV,
Thanks for reaching out to the Google Nest Community Forum.
The Nest Thermostats don’t support stranded wires; they require solid-core copper wires. If your low-voltage wires are stranded (each of the wires is a bundle of smaller wires), we'd suggest contacting a local pro to have your thermostat wiring replaced or adapted with solid-core wire so it can work with the Nest Thermostat.
Feel free to let us know if you have more questions in mind.
Regards,
Mark
08-11-2023 12:06 AM
Hey there,
I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.
Thanks,
Mark