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Moving Nest to new phone from a dead phone

agape1026
Community Member

The Nest worked just fine on my old phone. Unfortunately the old phone died. I am trying to re-install the nest on my new phone and when it asked me to login it keeps asking me to go to the old phone to verify. What am I supposed to do when the phone is dead? Can anyone help?

1 Recommended Answer

Thank you. We were fortunate enough to finally get the dead phone to start long enough to acknowledge the code so that we could get it transferred to the new phone. I wasn’t sure how to close the topic.

View Recommended Answer in original post

6 REPLIES 6

Salamander
Community Member

I have the same problem… it keeps sending new password to my old phone

Sal Perchez

Exactly! The old phone is dead. I can’t even login to the site the other website to set up the new phone

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Sorry to hear about your experiences as well as for the delayed response. 

 

I'm afraid that if you don't have access anymore to your old phone numbers, there's not a way to be able to login or reset the password of the Nest account as it would require a two-step verification code. The only way to proceed is to reset the account connection settings of your thermostat so that it would let you set it up on another email address. Here's a guide: https://bit.ly/3riP5Dp

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — still need our help here?

 

Best, 

Melba

Thank you. We were fortunate enough to finally get the dead phone to start long enough to acknowledge the code so that we could get it transferred to the new phone. I wasn’t sure how to close the topic.

Jeran
Community Specialist
Community Specialist

Hey there!

It looks like agape1026 had their issue resolved, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, MelbaDT!

Best regards,
Jeran