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My doorbell's wifi is not working

Olga_12345
Community Member

My doorbell's Wifi is not working.  Any ideas on how to start a debugging process?

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Olga_12345 

Since this is a community forum, if you explain what you mean by "my doorbell's Wifi is not working", that would help in getting responses Fromm other customers.

zoeuvre
Community Specialist
Community Specialist

Hi folks,
 

@Olga_12345, thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Please answer the following: 

 

  • What model of Nest Doorbell do you have?
  • When did the issue start?
  • Are you getting any error messages?
  • How far is the doorbell from the router?
  • Do you have other Nest devices in the house?
  • Are there other devices connected to the same Wi-Fi where the doorbell is connected to?
  • Can the doorbell find other Wi-Fi networks?
  • Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the doorbell?
  • Do other devices experience slow internet speeds?
  • What troubleshooting steps have you done so far?
  • What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
  • What is the make and model of your router?
  • Does the doorbell have a subscription?

 

I’ll look forward to your response. 
 

I appreciate your help, @MplsCustomer

 

Best,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hi Olga_12345, 

 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hi there, 

 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe