My doorbell's wifi is not working

[Olga_12345]

My doorbell's Wifi is not working.  Any ideas on how to start a debugging process?

[MplsCustomer]

@Olga_12345 

Since this is a community forum, if you explain what you mean by "my doorbell's Wifi is not working", that would help in getting responses Fromm other customers.

[zoeuvre]

Hi folks,
 

@Olga_12345, thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Please answer the following: 

• What model of Nest Doorbell do you have?
• When did the issue start?
• Are you getting any error messages?
• How far is the doorbell from the router?
• Do you have other Nest devices in the house?
• Are there other devices connected to the same Wi-Fi where the doorbell is connected to?
• Can the doorbell find other Wi-Fi networks?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the doorbell?
• Do other devices experience slow internet speeds?
• What troubleshooting steps have you done so far?
• What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
• What is the make and model of your router?
• Does the doorbell have a subscription?

I’ll look forward to your response. 
 

I appreciate your help, @MplsCustomer. 

Best,

Zoe

[zoeuvre]

Hi Olga_12345, 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hi there, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe