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My notifications are now written instead of verbal on my Google hub

GodsRaven
Community Member

My Google Hub worked pretty well, until a few weeks ago when I was having an unrelated issue with it.  I called CS and they had me do a complete reset.  Now, I still have the same issue (Hub restarts itself a couple times a day), but it also will not speak my notifications.  Instead it just shows briefly on the display.  If I happen to be looking, great, otherwise, I won't catch it.  It doesn't tell me the notification, just that I have one.  It will still wake me up to an alarm, just that Google Assistant speaking seems to be affected by this.  

I'm hesitant to call "customer service", as they seem to have caused this in the first place.  I think I got a lemon, but it's past the 60 days to return it.  If I can't get this working, I'll be switching my Hub and Next Mini to Alexa or Chromecast.  What a mess.

6 REPLIES 6

Jake
Community Specialist
Community Specialist

Hey GodsRaven,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

GodsRaven
Community Member

Wow.  This has been so long.  Yes.  My Google Hub has become nothing but an alarm clock (and not very good one), and video picture frame to me.  I'm about to switch my place over to Alexa.  I have a Hub and a Nest.  The nest or my phone are now often answering when the Hub should be.  The Hub will no longer even give me verbal notifications.   This got much worse after Google told me to completely reset my Hub (button in the back). It won't connect to my Roku.  No longer controls my cameras properly, and won't connect to my bathroom light  Now it's like having a huge paperweight.  

Everything was pretty good before I had a small issue I called Google customer service for.  Now I just hate this whole thing.  It won't pull up music without a fight, though I have my Spotify connected.  Won't find YouTube videos, pull up Netflix, or search for podcasts I want to hear.  It's like it transported back to the 20th century

Jake
Community Specialist
Community Specialist

Hey GodsRaven,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey GodsRaven,


I am sorry to hear about the trouble and frustrations that have occurred with your device. I know this is not an ideal situation. Do you mind me asking if you could try another factory reset on the device? I would also recommend double-checking the account that is logged in, and ensure it's showing inside the app. If not, I would recommend removing, and re-adding that. Please let me know if that helps.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey GodsRaven,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey GodsRaven,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake