My thermostats will no longer be supported

[JCJC]

I read tonight that I'd received an email with discounts to replace them. I've haven't received anything yet. I want to make sure I receive it.

[jenniffert]

Hi JCJC,

Thanks for reaching out to the community! I understand you're concerned that you didn't receive the discount email for your thermostats, which will no longer be supported. I can help you with that!

To assist you effectively, could you please provide the specific model of your Nest Thermostats? Here’s a helpful article about how to identify your thermostat model.

In the meantime, please double-check the following:

• Confirm that all of your thermostats and home structures are correctly set up within your account.
• Verify all folders (including spam and trash) of the email account linked to your thermostat.

Keep me posted.

Best regards,

Jenniffer

[JCJC]

Thanks for getting back to me. I'm away until next week but I'll get you the info when I return. I believe two are generation 1 and the third is a "Learning" thermostat but I get you the info then.

Best,

Jack

[jenniffert]

Hi JCJC,

Thanks for your reply! 

I appreciate you letting me know. I can certainly wait until you have the necessary information. Please reply to this thread at your convenience next week, and I will continue assisting you with the case.

Keep me posted.

Best regards,

Jenniffer