NEST WIFI STAFF ARE ABUSIVE

[dfrl84]

I AM AT MY BREAKING POINT WITH THE NEST DEPARTMENT.  I HAVE BEEN GASLIT, LIED TO, HARASSED, STALKED, ALMOST SET UP FOR FAILURE AND LOSS OF ITEM, BROKEN PROMISES MADE AND THE LIST GOES ON.  THEY OWE ME FOR A REFUND AND ARE DELAYING IT WITH EXCUSES AND I HAVE CALLED THEM ON IT.  MICA IS STALKING ME AND I HAVE ASKED HIM TO LEAVE ME A AND MY CASE ALONE CAUSE HE HAS ATTEMPTED TO COMPROMISE MY RESOULUTION AND SHARI CONTINUES TO LIE AND SET ME UP FOR FAILURE AND SAYS I WILL HAVE MY REFUND ASAP THAT WAS 48 HOURS AGO, MY PARCEL ARRIVED 2 DAYS AGO, WHAT DO I DO TO GET MY MONEY AND STOP THIS SANITY, ITS NOT A REFLECTION OF GOODLE ENT. AND NOR IS MY ISSUE WITH GOOGLE ENT, ITS WITH THE EMPLOYEES PERSONAL AND THEY ARE DEVILS. 

FACTS:

Your shipment

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  Delivered On

Wednesday, May 29 at 11:09 A.M. at Receiver

[ByronP]

Hi dfrl84,

Thank you for posting here in the community. I'm really sorry that you can't get your refund; this could be frustrating, especially if nobody couldn't attempt to resolve the issue. But not to worry; let me help you with that.

For this concern, could you please provide the case number where the process started so we can investigate your issue?

Keep me posted.

Regards,

Byron

[dfrl84]

Byron, I am not about to let another cook in the kitchen as they would say because anyone that's involved has just added delayed to the stress and I cannot take any more. This has affected my health. My mental health my well-being. I've had over 80 communications 80 communications over this matter. It is detrimental. It is if I had money to sue these individuals personally and I promise you my issue has never been with Google enterprises or Google themselves, so I want to make that very clear. My issue is with these individuals personally because they do not care about the Google name. They do not care about how fortunate and lucky and blessed they are to work for such a prestigious name. Google is a name of gold of love of care of support of technology of advancement. It's a it's a gift to work for Google and these individuals are damaging the name. These googles are harming the name and they don't take it serious and they don't see what they're doing. They are wasting time. They are messing with lives. In fact, people linger and suffer when they deal with the support and I'm not by any mean saying it's based on race or Creed. But it's a certain demographic that is doing this and they're getting away with it and I don't believe Google knows. However, that's not my business. The case number in which I was speaking of is last five digits is 363-57. Sherry apparently was supposed to have the refund. I can show you the amount. I'm tired I'm exhausted. I just want my money and into add the situation. Sherry set me up and purposely sent me one RMA code for both items when the instructions sent me indicated that that RMA code was good for both items cuz I sent back two devices. Okay if I involve you it's going to be exhausting because your today ain't going to have to review everything and and and blah blah blah this has taken long enough I am fed up. I will tell you because of the stress and it's been inferior it has affected me tremendously. Suicide was in my mind. I have been drained of every emotion of every feeling of every ounce of energy that I have with your team. They are abusive both and I can only retaliate by telling them and treated them with this. Dave stream me. I assure you I've been a little customer for over 25 years. These people don't give a **bleep**.

Darren L

[ByronP]

Hi dfrl84,

Thank you for posting. I understand this isn't the ideal experience you were hoping for, and I sincerely apologize for any frustration caused. I have your case number, and a dedicated specialist will be in touch shortly to assist you further. I'm confident they can help turn this situation around.

Please keep me posted.

Regards,

Byron

[dfrl84]

Byron, 

exactly as i thought.  another lie, another broken promise from the google support team.  I am not surprised, and at this point i have no faith in getting my refund anytime soon.  So Byron, what the excuse today?

[dfrl84]

Byron respectfully, I keep on hearing the exact same statement. Quote" a specialized agent has been assigned to your case and they'll be in touch with you shortly. That is a bunch of BS. I'm sorry but I keep on getting these blanket statements and these excuses excuses excuses. This is not how it should be and the fact that one of the specialists purposely tried to set me up and have this procedure process take longer is up horrid. I'm telling you that the situation has affected me tremendously. I promise you as I sit here typing talking. I want to cry. I'm exhausted. I'm struggling. I'm frustrated and I'm being played for a fool and the pain and suffering. They have tried every way shape or form to prevent me from utilizing your policies to procedures. I cannot tell you how pathetic and unfair this is. I just want my money back. I was directed to seek compensation in the form of Google pay credit of $250 for the pain and suffering. But I am not a Karen and I'm not someone who seeks a freebie. All I want is what's mine and that's my refund and it was supposed to be done 3 days ago and it hasn't happened. Unacceptable 😭

[dfrl84]

Byron,

No one has got in touch with me yet and to be honest I'm not surprised. I've actually made the decision that and for the record my issue and I don't have any qualms or dislike towards Google. But it is towards the nest support department. They've been nothing but defiant belligerent insulting provoking malicious cunning rude arrogant. Narcissistic embarrassing and the list goes on. As a result of their abuse, false and empty promises, I've gotten angry and I've told them where to go. Today I realized how manipulative and elusive and troublemaking the nest support representatives are because during a conversation and have my witness here, she was completely making up derivatives and situations from nothing that I even said. I would say one thing she would say another. She brought up Fiverr TV and then fiber optics when I simply was calling for the Wi-Fi how she would get the fiber involved. I have no understanding but I'm Canadian and shouldn't have very well that number one. I don't use Google five and that's not my way it's calling. I'm sick and tired of this. If you're not going to help me, why do you have the support here? I feel like a panin for leaving these messages no one that's listening to me and I need to be heard.

[dfrl84]

WELL LADIES AND GENTLEMEN GUESS WHAT AS I CALLED IT I HAVE BEEN PLAYED FOR A FOOL. I AM DISGUSTED I CANNOT BELIEVE THE AUDACITY THE NERVE I AM IN SHOCK TO SEE HOW NEST SUPPORT TEAM TOOK ME FOR GRANTED DISMISSED ME. I'M ASTONISHED AND EVEN THOUGH THAT THEY HAVE STATED THAT THEY WILL RETURN MIGHT BE FUND IMMEDIATELY ONCE THEY GET NOTICED FROM THE WAREHOUSE THEY STILL FOUND A WAY TO DELAY THIS IS ABSURD THIS IS BEYOND IGNORANCE THIS IS ABOVE AND BEYOND ABUSIVE POWER AND WHAT DO I DO IF I TAKE THIS TO CORPORATE IT'S GOING TO TAKE MORE ENERGY OUT OF ME AND I DO BELIEVE CORPORATE WILL DO SOMETHING ABOUT IT I AM NOT AFRAID OF THESE DELINQUENTS THEIR LIES THEY'RE THEIR FABRICATED LIES THEY'RE CONTINUOUS NEFARIOUS BEHAVIORS THEY'RE COMPROMISING OF ACCOUNTS AND FOR THE RECORD AND I STAYED THIS TIME AND TIME AGAIN MY ISSUE IS NOT WITH GOOGLE ENTERPRISES IT IS WITH HIS THAT ARE BEHIND THE SCREENS AND BEHIND THE PHONES THAT LAUGH THEY GAWK I HAVE BEEN LAUGHED AT TIME AND TIME AGAIN FROM THE GUAM FROM THE GUATEMALANS WHO DON'T GIVE A **bleep** I'VE BEEN SHUT DOWN I'VE BEEN GASLIGHTED THIS NEEDS TO STOP I WANT MY MONEY NOW GOOGLE