Nest Wires Heat Pump vs Gas

[Anatorian]

 

 

Converting to a nest from Honeywell and nest sees my gas unit as a heat pump.  

any ideas? Cooling working fine.

[Markjosephp]

Hello Anatorian,

Thanks for reaching out to the Google Nest Community Forum. Let's sort this out.

Does your Heat Pump have emergency heat or Auxiliary heat? If it's an Aux heat, the wire should be in the W2/Aux terminal, which is a backup method that many heat pumps use when the weather outside is too cool for the heat pump to work efficiently. Try moving the white wire to it and the red wire to the RC terminal. Then, restart your thermostat to refresh.

Note: Turn off the power from your HVAC system at the breaker box before touching any wires.

Let me know how it goes.

Regards,
Mark

[Markjosephp]

Hey there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Markjosephp]

Hi Anatorian,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Best,

Mark