Nest app on phone says offline

[Fadihattar]

Woke up this morning and my nest app on my phone says offline reconnected the home thermostat to the network and my phone still says offline how do I reconnect my phone app

[Fixdgear]

This system is garbage I'm sorry I ever purchased it

[janthadeus]

Hi everyone,

Thanks for visiting the Community. My apologies for the late response here and I'm sorry you have to experience this. No worries, we'll sort this out. What Nest thermostat model do you have? Does the thermostat display show any error codes or messages? Can your other WiFi-capable devices (phone, tablet, computer) connect to the internet through your WiFi network? Also, how far away is the thermostat from the router?

Looking forward to your response.

Thanks,

JT

[janthadeus]

Hi folks,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance. 
 

Regards,

JT

[janthadeus]

Hi folks,

It's me again. Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT