05-17-2022 02:27 PM
My outdoor cameras regularly go offline for 15 to 20 minutes at a time. It's been doing it for a long time, I've just gotten used to it, but it's gotten reallyold now. Different times of the day, duration of disconnect, etc. My xfinity internet is awesome, signal strength at cameras are perfect, and the power supply is is independent. Any ideas or suggestions?
05-23-2022 10:13 PM
I'm sorry to hear about that. Let's get this sorted out. A few questions: How far is the Nest Outdoor camera from the router? What is the color of the LED lights on your Nest Camera when it goes offline? Also, how does it reconnect?
You can check this article on how to Troubleshoot offline Nest camera or doorbell for basic steps.
05-27-2022 09:46 PM
I'd like to jump in here and check if you've seen Steve's response. Let us know if you need more help by replying to this thread.
06-07-2022 05:31 PM
I'd like to bump in here to make sure that you've seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.