My electronic chime that worked for a year with my nest doorbell is now working intermittently with my Nest doorbell. Probably an update screwed it up, but I'm not sure what it is.
I have checked all connections and voltage and all is good.
Depending how many seconds i set the length of the ring in the app will depend on how the chime works. It may play once and then not till you press doorbell 3 more times before it works again. But very sporadic.
I did not install the diode that came with the electronic chime to the back of the nest doorbell. Should i have had?
Not sure why it works for a year and now it is very intermittent? Any help would be appreciated.
What "diode" are you talking about? The Google Nest Hello Doorbell comes with little wire connectors, but those are just to make it easier to connect your existing doorbell wires to your doorbell and are not required. The Chime Connector that also comes with the doorbell is designed to be connected to your chime and provides continuous power to your doorbell's camera without triggering your chime.
If the manufacturer of your electronic chime requires that the diodes that came with the doorbell needed to be installed at the doorbell, then it seems you should ask the chime's manufacturer your question. (In doing a little searching, however, it does seem that, when an electronic chime requires a diode, the purpose of the diode is to continue to send electricity to the chimes even after you release the doorbell button, allowing the chimes to complete the musical tune.) I don't know why it's worked until now, but maybe you need to install the diodes that came with the chime. Or contact the chime's manufacturer.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. @MplsCustomer is correct in that this seems to be more on the chime itself and less on the doorbell. I would reach out to their manufacturer. In the meantime if you do not mind losing any saved data or footage on your cam, you can try to Factory Reset the device as well, but this seems to be a hardware issue with your chime.