Nest guard factory reset not working

[LN123]

Hello! We bought a house recently that came with a nest guard. We don't have any key fobs or codes for it unfortunately. I pressed five to restart it which was successful. When I press two for 10 seconds plus to do a factory reset as recommended by my newly downloaded nest app, nothing happened. Any suggestions would be much appreciated! Thanks

[David_K]

What happens if you try these steps?

1. Set Nest Secure to Off with Nest Guard’s keypad, or the alarm may sound.
2. Press and hold the 2 button on Guard’s keypad. Do not release the button while Guard goes through a software version and check.When Guard says, “Release to erase all settings,” let go of the button. 
3. Guard will speak again and say, “Erasing all settings and returning to factory defaults in five seconds. Press any button to cancel.”
4. The light ring should turn yellow and begin a 5-second countdown. 
5. To cancel the reset, press any button before the countdown ends. If you don’t cancel, the light ring will spin blue and Guard will say, “Erasing all settings. This might take a minute." 
6. When it’s about to restart, it should say, "Nest Guard is restarting. Be right back."

[janthadeus]

Hi folks,

I want to make sure you're all good — how did the steps go?
 

Thanks for the help here, davidking.

Regards,

JT

[Dan_A]

Hello everyone,

@David_K, @janthadeus, thanks for the help.

@LN123, I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

[Dan_A]

Hello again,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Dan

[LN123]

Yes, I called the nest support line, and they were very helpful. I think one of the rookie errors that I made was not having my phone on the same Wi-Fi network as the nest guard. Thanks for the suggestions.

[Dan_A]

Hi LN123,

That's awesome! But just to confirm, were you able to resolve your concern when you called Nest tech support?

Regards,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Cheers,

Dan

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest devices and we'd be glad to assist you further.
 

Best,

Princess