Nest protect false smoke alarms during the rain

[kovocked]

I had three false alarms last night with our Nest smoke alarm and according to this thread, it seems like this is likely due to the rain. This is really not acceptable. This humidity is nothing out the ordinary and the alarms are traumatizing our dogs and guests in the middle of the night.  I have cleaned the unit and it doesn't help. Please advise how I might fix or can  return these units.

[EmersonB]

Hi everyone,

@kovocked thanks for posting here in the community. I know how confusing it is when you have false alarms. Let's go ahead and see what we can do here. To confirm, is this the first time that it happened? Does the issue only happens at night?

Give these steps a try:

• Perform a safety checkup to your Nest Protect.
• In case you're still getting the same issue, you may try resetting your Nest Protect to the factory default.
• Remember that after the reset, all the history will get removed as well.

Keep us posted.

I appreciate the help, Brad.

Thanks,
Regards

[Azarco]

Hello there,

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.

Best,
Alex

[Azarco]

Hey kovocked,

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity. 

Regards,

Alex

[kovocked]

• So far so good 

[EmersonB]

Hi folks,

@kovocked thanks for getting back to us and for posting here your update. Please let us know if you have other questions or concerns.

I appreciate the help, Alex.

Regards,
Emerson

[EmersonB]

Hello kovocked,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks, 

Emerson

[EmersonB]

Hey kovocked,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Best,
Emerson

[kovocked]

Issue still occurs but I have given up fixing it.

[EmersonB]

Hi kovocked,

Thanks for getting back to us. We wanted to make sure that everything is covered here. Could you give us an update about the troubleshooting steps we've provided? Were you able to try performing a safety checkup or reset your Nest Protect to the factory default?

Looking forward to your response.

Thanks,

Emerson

[janthadeus]

Hey there,

How’s it going? Still need our help?

Thanks for the help here, Emerson and Alex.

Best,

JT

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

Juni