Nest thermostat causes house flooding

[Tomjiang]

I have a nest thermometer setup on my third floor and other floors too. I set the thermostat to off  and drain the the water, because I don’t use heat for this winter for my third floor, but the nest company send me the notice on 5:07am ( my house is under40 degrees and the heat is turning on. And  my heating pipe broke, I got a  water flood. I am thinking, your company shall respond the repair and I need to set up the claim or I need to call my insurance company tell them to set up claim? 

[Jenelyn_O]

Hi Tomjiang,

Thanks for reaching out — I'm sorry for the delay. I just want to follow up if you're still encountering the issue. Please let me know as I'll be willing to assist you from here. 

Best,

Jenelyn

[Jenelyn_O]

Hi Tomjiang,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jenelyn_O]

Hi Tomjiang,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn