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Nest thermostat wifi connect issue. After installing doorbell camera

Darklord
Community Member

I've had the nest thermostat for 6 years. I installed a doorbell camera and began having connection issues with the thermostat. I had to install a new transformer for the doorbell. I now have connection to the wifi just for the thermostat now.

5 REPLIES 5

Ryan_G
Community Specialist
Community Specialist

Hi Darklord,

 

Thanks for reaching out and we're sorry for the delay.

 

Could you tell us more details of what's happening after you've installed your Nest doorbell? Do you see any error messages from the thermostat?

 

I hope to hear from you very soon.

 

Best regards,

Ryan


 

Darklord
Community Member

I'm not sure I can give anymore info. My nest thermostat is hard wired to my home as is my doorbell cam. I had to replace the voltage regulator to my doorbell in the process. My thermostat keeps saying disconnected from wifi.

Ryan_G
Community Specialist
Community Specialist

Hi Darklord,

 

Thanks for your reply and I am sorry for the delay.

 

The Nest thermostat will be disconnected from the Wi-Fi for a couple of reasons. First, if the battery is not getting enough power to charged, it will be disconnected from the Wi-Fi to conserve it. Second, the location of your thermostat. There are electronic devices that might be the cause of interference. Another thing is the common wire (C wire). Do you have a C wire connected to your thermostat? 

You could check this link to know more about your Nest thermostat battery status and how to manage it.

 

I hope it helps.

 

Best,

Ryan

Ryan_G
Community Specialist
Community Specialist

Hey Darklord,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

 

Best regards,

Ryan


 

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba