Nest thermstat unable to start pairing. Configuration not available.

[Rpchenier]

I get this when I scan QR code on the back of the unit. Also it won't connect to WiFi and I move the mesh right next to it? Help

[aatienza]

Hey Rpchenier,

I'm sorry for the delay and trouble. What type of Nest thermostat do you have? Are you getting any messages while connecting to your Wi-Fi network? What phone are you using to set it up (Android, iOS)? Do you have other Nest devices? Also, how far is your thermostat from your Wi-Fi router? 

Looking forward to your response.

Thanks,
Archie

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni