No longer turns off music as requested

[marvymike]

I always tell my Google to play music for one hour. Now I have found that Google will play the music but never turns it off. I have unplugged my Google in an attempt to reset it but it still is leaving music on.  What to do?

[Mlabrador]

Hi marvymike, 

Thanks for posting in the community — let's sort this out. 

A few questions; what music are you playing? Have you tried using another music service and see if that would stop playing? Also, try resetting the device and set up again and see if the issue is still the same. Here's how: https://goo.gle/3G7eoCb's%20resetting.

Keep me posted. 

Best, 

Nikki 

[Azarco]

Hey there,

It's us again. We hope you're able to get the help that you need. Let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

Regards,

Alex

[marvymike]

Still a problem. Your Google link in you first note took me to the Google home page but no information.  I have tried to tell Google to "Play Relaxing Music Radio for one hour" and it will acknowledge the command and start the music but won't ever turn it off.  The same thing if I say, "play ocean sounds for one hour". No acknowledgement but ocean sounds start but don't turn off.  I have asked Google to run a diagnostic but it doesn't understand that command.

[Azarco]

Hello marvymike,

We understand how important this is for you. Our team is aware of this and currently investigating the issue. You can visit the main thread for news and updates. 

Thanks,

Alex

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni

[marvymike]

Read the thread!  I have been communicating with you and the problem still exists.  All I've gotten from Google is that they are aware of the problem and are working on it.  That's not an answer!

[Juni]

Hi marvymike,
 

Thanks for the response and sorry that you are still experiencing the issue. Our goal is to create the fix the soonest. Rest assured that our team is working on this the best they could. We encourage you to follow the main thread for updates. 
 

Thanks,

Juni

[Dan_A]

Hello marvymike,

Chiming in to see if you're still following the main thread. You can find the answers there once a fix is issued. Thank you for your patience and understanding.

Kind regards,

Dan

[Dan_A]

Hey there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Cheers,

Dan