“One or more devices is not available, please try setting it up again“

[TomFP]

Every time I ask Google Assistant to ‘turn off all the lights’ it tells me that ‘one or more devices is not available, please try setting it up again’. All of the plug socket switches (5 x Meross switches) are accounted for and working, I wonder if there’s an ‘old’ device that I can no longer see in my Google Home app…? If so how do I purge them? Either way it’s really annoying. Has anyone managed to solve this one? Thanks. 

[GodsRaven]

It's because Google Home is stupid.  I have a Google Hub on my LR and nest in my BR.  I can be in my bedroom and ask it to turn off my LR light. My LR Hub, which is all the way in the other room, will answer and say the device isn't connected.  Then my BR nest will answer and say "sure, turning LR light off" 30 seconds later.    This will change depending on its attitude of the day, or hour.  Sometimes they both say they've turned it off.  It's a mess.

[Azarco]

Hey folks,

We're sorry for the trouble this may have caused you — let's check this out.

TomFP, try saying "Hey Google, sync my devices". If you'll get the same result, try rebooting your lights, Google Home and router to refresh the connection. Relinking your lights to the Google Home app might help too.

GodsRaven,, make sure your devices are within 15-20 feet of your router and connected to the same network. You can also do the troubleshooting steps above.

Let us know how it goes.

Thanks,
Alex

[GodsRaven]

LOL. Make sure my devices are within 15-29 feet of my router?  You realize we're all setting up Smart "Homes", not Smart "areas", right?  You think we're all buying 5-10, or more, routers for our homes, and plopping them down in the center of our rooms?  I can't even believe I just read this comment.  

Again, this is Google trying to make their problem MY fault.  Get out of here with that mess.  

The plain facts are they just don't work properly.  I can be sitting directly next to my hub in my living room, whisper a command, and have my nest in my bedroom answer instead of as well.  My phone is SUPPOSED to acknowledge but not answer, according to Google, but it now answers.  

I'm now ignoring all "community specialists", because your answers are just ridiculous.  At least when I talk to other community members we either come up with other ideas, or we just admit Google has a problem and talk about other possible options.  You want to help?  Pass on to Google that THEY need to FIX their problems.  I'm not doing any more of the same old stuff, just to have the problem return the next day or a couple days later.  FIX THE PROBLEM GOOGLE!!!    

SIGNED,

TICKED OFF GOOGLE USERS

[GodsRaven]

BTW, I wish I could give you negative "kudos" for this comment.  Don't you read what people say at all?  I'm so over this.  I basically have very expensive paper weights at this point.  

[Azarco]

Hey GodsRaven, 

I totally understand that troubleshooting can be frustrating, but these are the helpful steps to figure out what's going on with your device. If you could also provide a rundown of all the steps that you've already tried, I would appreciate it.

Kind regards,

Alex

[GodsRaven]

I have literally tried everything.  Stop trying to blame me for not going through "all the steps".  Read all of the complaints on here from people who are having the exact same problems and have also gone through "all the steps".  The problem isn't us, our routers, that we haven't reset them properly, that we use 5G or that we use 2.4, or that the moon is full.  The problem is that Google has a huge issue with their system that THEY don't want to acknowledge!!  I'm not going back through all the steps I've taken with you, especially since you're probably a bot.  Now go away.  The adults are talking here.

[Princesss]

Hi GodsRaven,

Thanks for your feedback. There's no bots here-- we're all human. 

To further help you with your concern, we would appreciate if you could provide more info that would help us further isolate the issue.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Dan_A]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics regarding your Google Nest speakers, feel free to start a new thread.

Thanks,

Dan