When I first set up my Google home app, I added the Philips lights directly ~ and they worked great for a long time. Now I keep getting this “lights offline” notice and can’t control them. Please someone help!!!!
That certainly isn't the experience we want you to have ― let's check it out. A few questions: do you have any Nest speakers that you use to give voice commands for your Philips Hue lights? Could you give a command and tell us the response? Are your Philips Hue lights connected by using a bridge or is it through Bluetooth? It would help a lot if you could do a sequential reboot first. Unplug the power cord of your router followed by your Nest Mini. Plug them back in after 3 minutes or 5 minutes tops. Restarting your phone might also help.
Thanks Dan! I live in a small apartment and have google router/nest and nest mini (sonos surround in the living room)…. All connected via Bluetooth. I’m going to try the reboot later: in tech sales and it’s end of Q4! Thanks for the help!!!
How's it going with your Philips Hue lights? Let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.
