Phillips hue bulbs not connecting since home app latest update

[Leandro8]

Hi, a week ago the home app was updated and since then the bulbs appear as offline on my home control. I have unlinked Phillips hue following some advice I found online and haven’t been able to link it again. I removed all my lights from the app to see if there was a way to set them up again but I couldn’t make it work. Anyone else having the same issues? 

[LovelyM]

Hello Leandro8,

Thanks for reaching out. I'm sorry for this experience.

A few questions: what Google Home app version are you using? What's your phone model? Aside from Philips Hue, do you have other third-party devices that are experiencing the same issue?

Please try to uninstall and reinstall the Google Home app before setting up the Philips Hue bulbs. If you encounter any issues, factory reset your bulbs before you add them back. You can also use another phone, since that might help.

Keep me posted.

Best,
Lovely

[Leandro8]

Hi lovely,  I am using an iPhone 14 with home app version 3.2.104. Samsung tv works fine, I am only having issues with Phillips. I will try doing a factory reset an let you know if it works

thanks

Leandro 

[LovelyM]

Hi Leandro8, 

Sounds like a plan! Please get back to me here once you have news to share.

Cheers,
Lovely

[LovelyM]

Hey Leandro8, 

I know it has been a while, but I want to ensure that everything is covered on your end. Please inform me if you still need a helping hand.

Regards,
Lovely

[Leandro8]

Hi LovelyM,

Bulbs are still not working. The app is not linking to the philips hue app for some reason. i keep getting the "something went wrong" message. I have also tried using other phone without success. 

[LovelyM]

Hello Leandro8,

If you have another email account that you can use, please use it to create a new Home structure in the Google Home app and link your Philips Hue there. Tell me if you are still encountering the same concern. 

Kind regards,
Lovely

[LovelyM]

Hey Leandro8, 

Have you tried the troubleshooting steps that I suggested? Let me know if that did the trick or not, so we can try something else. 

Cheers,
Lovely

[LovelyM]

Hey there, 

Due to inactivity, I'll go ahead and lock this thread in the next 24 hours. I'd be glad to help you further, so if you still need assistance, feel free to start a new thread.

Many thanks, 
Lovely